Our After Sales Services
We ensure maximum equipment uptime and professional support for healthcare excellence.
Team
Our After Sales Department is composed of:
- Customer Relation Management Team
- Technical Engineering Team
- Application Specialist Team
CRM team is in charge of communication with our customers. The online service management software ( OTSMS ) is used for continuous service monitoring and effective support to the customer. Service Engineer and Application Specialist organizes installation, training and customer supports. Our Technical Team is dedicated for trouble shooting and repair services.
Goal
Customer Satisfaction with
- Installation
- Application Training
- Preventive Maintenance
- Diagnostic & Repair
Training and Skills
More than 75 engineers follow a continuous local & oversea training program in collaboration with the manufacturers we represent for now over 20 years.
Medical Device Quality Management System (MDQMS)
According to the ISO 13485 : 2016 ,our aftersales service team is dedicated for the quality policy of medical device quality management system.
Technical Support & Helpline
Our engineers follow technical training organized by our suppliers to deliver the best service.
| Service hotline |
(+95) 9 428 545 282, (+95) 9 892 271 690 |
| aftersales@okkarthiri.com |
Medical Equipment
Laboratory Equipment
Research Lab Equipment
Sale Services
Simple returns policy